Return/Refund Policy
At Creative Jewellery we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product, our return and refund policy is here to assist you.
Returns
In case of Prepaid Order
we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- *Eligibility*: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
- *Timeframe*: You have 48 hours from the time you receive your product to initiate a return.
- *Process*: Please Provided Unboxing Video and fill the return link and we will provide you with address
To initiate a return, please send product in unused condition to our address…..and share courier details to email address. support@creativejewellery.in or you can fill our return link
[Note: -Products purchased during on Sale, Offers and Discount will be not eligible for returns or refunds]
Refunds
In Case of Prepaid Order
- *Condition Check*: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- *Approval*: If your return is approved, we will process your refund within 7 -15 business days. A credit will automatically be applied to your original method of payment.
- *Notification*: You will be notified via email once your return has been received and inspected, and once your refund has been processed.
Exceptions
- In case of COD order we will not take any query or refund in case of order being cash on delivery
we will not answer or entertain any question regarding COD order, you may reject COD order at time of delivery but after delivery we will not take any complaint
Please inspect your order before reception we will not refund in case of COD order
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, you may receive similar item or different item than you have order in case of COD order.in case of prepaid order we will ask you if you want to wait for restock order or want another product
- *Non-Returnable Items*: Certain items are non-returnable,
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, Imitation Jewellery, Jewellery Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
- *Damaged or Defective Products*: If we receive a damaged or defective product, we are not liable to refund
Shipping Costs
- *Return Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return and refund policy, please contact us at our email support@creativejewellery.in or fill our return link
Thank you for shopping with Creative Jewellery We appreciate your business and are here to ensure you have a pleasant shopping experience.